Shipping Policy

At Valuable Jewellery, we are committed to delivering your order safely and efficiently.

Order Processing

  • Orders are processed within 1–3 business days after payment has been confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Within Australia

  • We offer secure shipping across Australia.
  • Delivery times typically range from 2–7 business days, depending on your location.
  • A tracking number will be provided once your order has been dispatched.

International Shipping

  • We ship to selected international destinations.
  • Delivery times vary depending on the destination and customs processing.
  • Customers are responsible for any applicable customs duties, taxes, or import fees.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method. Free shipping promotions may be offered from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your delivery.

Delays

While we aim to deliver your order within the estimated timeframe, delays caused by couriers, weather conditions, customs, or other circumstances beyond our control may occur.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Valuable Jewellery is not responsible for delays or additional costs resulting from incorrect or incomplete address details.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to investigate and assist in resolving the issue.

Contact Us

If you have any questions regarding shipping or delivery, please contact us using the details provided on our website.