Returns Policy
At Valuable Jewellery, we are committed to ensuring you are satisfied with your purchase. If you are not completely happy, we’re here to help.
Returns
We accept returns for eligible items within 30 days of delivery. To qualify for a return, the item must be:
● Unworn and unused
● In its original condition
● Returned with the original packaging and proof of purchase
Non-Returnable Items
The following items cannot be returned unless they are faulty or required by Australian Consumer Law:
● Custom-made or personalised jewellery
● Engraved items
● Resized jewellery
● Special-order products
● Gift cards
Faulty or Damaged Items
If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of receiving your order. We will assess the issue and, where appropriate, offer a repair, replacement, or refund in accordance with Australian Consumer Law.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your financial institution.
Exchanges
We offer exchanges for eligible items, subject to product availability. Please contact our customer support team before returning your item.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, incorrect, or otherwise required under Australian Consumer Law.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us using the details provided on our website.